Am I eligible for a refund?
I understand that sometimes you might not be sure about your new artwork until you receive it. Refunds or exchanges of artworks are allowed (originals and prints) if returned in an undamaged, re-sellable state.
Unfortunately I cannot offer refunds for:
- Sale items and Gifted items
- Commissioned works
- Art damaged or marked during or after delivery
- Purchases older than 30 days
I currently only allow refunds or exchanges from New Zealand addresses. Sorry!
Damage during delivery
I take great care when packaging and sending items to you to protect them from knocks and rough handling. However, sometimes accidents during delivery can happen – I am not responsible for this damage and you should contact the delivery company to arrange remediation, though I can help with this – contact me.
How do I get a refund or exchange?
The steps are:
- Contact me first to check if you are eligible for a refund or exchange
- If approved, send back the item undamaged (at your expense)
- I will check the item and then process the refund or exchange
Please contact me and check whether you are eligible for a refund. Let me know if you prefer a refund or an exchange.
The return address for shipping will be provided on approval. Return the artwork in the original packaging if you still have it. Alternatively, use suitable packaging that keeps the artwork flat and protected during transit.
Please be aware that you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
I will send you an email to notify you once I have received and inspected your returned item. I’ll notify you whether your refund is successful or not.
Your refund or exchange will be processed if the item is received in good condition. An automatic credit will be applied to your credit card or original method of payment.
Need help?
Contact me if you have further questions related to refunds or returns.